Question 1

What is your return policy?

Accepted Answer

We want you to love your furniture. Most non-custom items in new, unused condition can be returned within three days of delivery for store credit only.

• Custom and made-to-order items are final sale.
 • Mattresses, pillows, and bedding are non-returnable unless defective.
 • Final sale items are not eligible for return or exchange.
 • To initiate a return, contact us at contact@shadavari.com or call your local store.

Please note: Delivery charges are non-refundable, and return shipping or restocking fees may apply.

Question 2

How does the design deposit work?

Accepted Answer

We require a $500 non-refundable deposit per room you'd like us to work on.

We will apply your deposit to any of the furniture you purchase or to any open balances you have with Art of Design.

Please note: the deposit required is subject to change at the discretion of management and may vary by project.

Question 3

I noticed natural imperfections—should I be concerned?

Accepted Answer

Not at all! Materials like wood, leather, and stone naturally vary in texture, grain, and color.

These “imperfections” are not flaws—they’re part of the character and charm of high-quality, handcrafted furniture.

Many of our items are handmade or are created with human hands; while we cannot guarantee 100% perfection, we can guarantee you'll be satisfied with the quality of the product!

Question 4

Do you offer delivery and assembly?

Accepted Answer

Yes, we offer white-glove delivery and professional assembly services.

Pricing depends on item size and location, but we're often well below the rate of local movers—ask our team for a quote when ordering.

We are also happy to assist in coordinating delivery with a company of your choice!

Question 5

What should I do if my item arrives damaged or defective?

Accepted Answer

If your ordered item(s) arrive damaged or with defects, please contact us within three days of delivery. We'll work quickly to resolve the issue with a repair, replacement, or corrective action.

Please note: Failure to promptly notify Art of Design of damages may result in your claim being denied.

Question 6

Do your products have warranties?

Accepted Answer

Yes. Many items include a manufacturer’s warranty covering defects in materials or workmanship.

Warranty details vary by item—check the product listing or contact us for more info.

Question 7

Can I cancel or change my order?

Accepted Answer

Orders can sometimes be changed or canceled within 24 hours of placement. If you need to cancel or change your order, please contact us as soon as possible—we’ll do our best to help, but cannot guarantee your request will be fulfilled.

Please note: Special order items are non-refundable and once they've been ordered, they are yours.