Question 1

What is your return policy?

Accepted Answer

We want you to love your furniture. Most non-custom items in new, unused condition can be returned within three days of delivery for store credit only.

Custom and made-to-order items are final sale.
Mattresses, pillows, and bedding are non-returnable unless defective.
Final sale items are not eligible for return or exchange.
To initiate a return, contact us at contact@shadavari.com or call your local store.

Please note: Delivery charges are non-refundable, and return shipping or restocking fees may apply.

Question 2

How does the design deposit work?

Accepted Answer

We require a $500 non-refundable deposit per room you'd like us to work on.

We will apply your deposit to any of the furniture you purchase or to any open balances you have with Art of Design.

Please note: the deposit required is subject to change at the discretion of management and may vary by project.

Question 3

I noticed natural imperfections—should I be concerned?

Accepted Answer

Not at all! Materials like wood, leather, and stone naturally vary in texture, grain, and color.

These “imperfections” are not flaws—they’re part of the character and charm of high-quality, handcrafted furniture.

Many of our items are handmade or are created with human hands; while we cannot guarantee 100% perfection, we can guarantee you'll be satisfied with the quality of the product!

Question 4

Do you offer delivery and assembly?

Accepted Answer

Yes, we offer white-glove delivery and professional assembly services.

Pricing depends on item size and location, but we're often well below the rate of local movers—ask our team for a quote when ordering.

We are also happy to assist in coordinating delivery with a company of your choice!

Question 5

What should I do if my item arrives damaged or defective?

Accepted Answer

If your ordered item(s) arrive damaged or with defects, please contact us within three days of delivery. We'll work quickly to resolve the issue with a repair, replacement, or corrective action.

Please note: Failure to promptly notify Art of Design of damages may result in your claim being denied.

Question 6

Do your products have warranties?

Accepted Answer

Yes. Many items include a manufacturer’s warranty covering defects in materials or workmanship.

Warranty details vary by item—check the product listing or contact us for more info.

Question 7

Can I cancel or change my order?

Accepted Answer

Orders can sometimes be changed or canceled within 24 hours of placement. If you need to cancel or change your order, please contact us as soon as possible—we’ll do our best to help, but cannot guarantee your request will be fulfilled.

Please note: Special order items are non-refundable and once they've been ordered, they are yours.

Question 8

Do you offer complimentary design services for furniture projects?

Accepted Answer

Yes — when you’re shopping for furniture or furnishing a room, our team offers complimentary design guidance to help you pull everything together. We can talk through layout, style, fabrics, finishes, and which pieces will work best in your home. Reach out to our showroom in Little Rock or Rogers to get started!

Question 9

Can you help with one room, or do you only take on full-home projects?

Accepted Answer

We’re happy to help with projects of all sizes. Whether you want to refresh a single room, furnish a new home, or take on a full-home remodel, we can guide you through the process and help you create a space that feels just right.

Question 10

Where are your showrooms located?

Accepted Answer

We have two showroom locations: Little Rock — 2200 Cantrell Road, Little Rock, AR 72202, and Rogers — 5204 W Village Pkwy, Suite 6, Rogers, AR 72758.

If you’d like to stop by or talk through a project, give us a call at the location nearest you!

Question 11

How long do special-order or custom furniture pieces take?

Accepted Answer

Lead times can vary based on the vendor, materials, and how customized the piece is. In-stock items are usually available sooner, while special-order and custom pieces will take longer. Our team can give you the most current timing when you’re ready to order.

Question 12

What areas do you serve?

Accepted Answer

We’re based in Little Rock and Rogers and work with clients across Central Arkansas, Northwest Arkansas, and nearby communities. However, we have clients all over the United States, including Florida, Colorado, Washington D.C., and Missouri.

If you’re outside of Arkansas, feel free to reach out anyway — we’ll be happy to let you know how we can help!

Frequently Asked Questions